Privacy Policy

At The Coach Jae (“we,” “us,” “our”), we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our services, including through the app. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect a variety of personal data to provide you with a personalized and effective coaching experience. This information includes:

1. Personal Identification Information

• Name, Email Address, and Phone Number: Required for account creation, communication, and customer support.
• Age, Gender, and Postal Address: Used to tailor our services to your needs and for demographic purposes.

2. Health and Fitness Data

• Physical Measurements: Such as height, weight, body fat percentage, and other health metrics provided by you.
• Health Information: Includes details on any allergies, injuries, dietary restrictions, or other health conditions relevant to your coaching plan.
• Activity Data: Information on your workouts, nutrition, mood, sleep patterns, and overall well-being, including data entered manually or automatically through integrations with fitness devices and apps.

3. Technical Information

• Device Information: IP address, browser type, operating system, and device identifiers, used to optimize platform performance and security.
• Usage Data: Tracks your interactions with our platform, such as pages visited, features used, and session duration, to enhance user experience.

4. Payment Information

• Payment Details: Credit card or bank account information processed through secure third-party payment processors. This information is not stored on our servers. Legal Basis for Processing (GDPR Compliance) Under GDPR, we rely on the following legal bases to process your personal data:
• Consent: We may process your data based on your consent, such as when you agree to receive marketing communications.
• Contractual Necessity: Processing is necessary to fulfill our contract with you, including providing personalized coaching services.
• Legitimate Interests: We may process your data based on our legitimate interests, such as improving our services and enhancing user experience, provided that these interests are not overridden by your rights.
• Legal Obligations: We may process your data to comply with legal obligations, such as financial record-keeping.

How We Use Your Information

We use your personal data for the following purposes:

1. Service Delivery

• Account Management: To create and manage your account, ensuring seamless access to personalized coaching services.
• Customized Plans: To develop tailored workout routines and meal plans based on your individual health and fitness data.
• Progress Monitoring: To track and adapt your fitness journey, providing you with updated coaching plans to support continuous improvement.

2. Communication

• Customer Support: To respond to inquiries, provide updates, and address any service-related issues.
• Notifications: To send reminders, coaching tips, and relevant information via email, SMS, or in-app notifications.

3. Marketing

• Promotional Content: With your consent, we may send you marketing communications about new services, promotions, and special offers.
• Feedback and Surveys: To gather your input and improve our offerings.

4. Improvement and Analytics

• Usage Analysis: To understand how users interact with our platform and make data-driven enhancements.
• Research and Development: To analyze trends and user behavior for improving our coaching strategies and platform features.

Data Sharing and Disclosure

We respect your privacy and do not sell your personal data. We may share your data with trusted third parties to provide you with the best possible
service, including:

1. Service Providers

• Technical Support and Payment Processing: We work with third-party companies to provide infrastructure, data analysis, and payment processing. These providers are contractually obligated to protect your data and only use it for the purposes specified in this policy.

2. Legal Compliance

• Regulatory and Legal Obligations: We may disclose your data if required by law or to protect the rights, property, or safety of our users and others.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms, to protect your data.

Data Retention

Your personal data will be retained for as long as your account is active or as necessary to provide our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. After the retention period, your data will be securely deleted or anonymized.

Data Security

We implement technical and organizational measures to protect your data from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your personal data, we cannot
guarantee absolute security.

Your Rights (GDPR and CCPA Compliance)

You have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain
exceptions (e.g., legal obligations).
• Data Portability: Receive a copy of your data in a structured, commonly used format.
• Withdraw Consent: Withdraw consent for data processing at any time. Note that this may affect your ability to use certain features of our services.
• Right to Object: Object to the processing of your data under certain circumstances.
• Restriction: Request to restrict the processing of your data under certain conditions.
• Non-Discrimination: You will not be discriminated against for exercising your rights under the CCPA.

Automated Decision-Making and Profiling

We do not engage in automated decision-making processes that have a legal or significant impact on you. Any profiling conducted is solely to improve our services and tailor them to your needs.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control the use of cookies through your browser settings.

Data Breach Notification

In the unlikely event of a data breach, we will notify you and relevant authorities within the timeframes required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes and update the “Last Updated” date at the top of this policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@thecoachjae.com.